100-Night Free Trial
It’s pretty simple. If, within 100 nights of receiving your standard mattress from any Natural Mattress location, you are not completely satisfied with your purchase, you can exchange that mattress one time for anything else in the store, with NO RESTOCKING FEE.
If the exchange value is less than the original purchase price, we will issue you a credit memo for the difference. This credit will be good for one year from the date of original purchase at any Natural Mattress location, unlike the big box mattress store which charges a hefty restocking fee, and you can only exchange for something of equal or greater value in their guarantee.
The Comfort Guarantee applies to standard mattress purchases only. Custom built mattresses, odd sizes (California king, extra-long queen or full, etc.) floor samples, build-a-beds, any and all accessories (pillows, sheets, protectors, furniture, etc.) are not covered by this policy.
Please use your waterproof mattress protector! Per Texas State Health Department regulations, if your mattress has been stained or soiled in any way, we cannot exchange it. You may return a mattress and leave with a new mattress at no additional charge. Or we’ll bring the new mattress to you and take back the prior mattress for a flat delivery fee of $125 anywhere in Austin, Dallas, or Houston.
Lowest Price Guarantee
If you buy a mattress from us and see it advertised locally for a lower price for 30 days, bring us the advertisement.
We will refund the difference plus 10% of that difference. This is our standing offer. So far, nobody has ever beaten our prices.
0% Interest Financing and Methods of Payment
We accept all major credit cards, as well as cash and check, and offer 0% interest financing through Synchrony Financial.
Free Superior White Glove Delivery
Delivery services in Austin, Dallas, and Houston are FREE for many of our natural mattresses, and $125 for others. We offer same day delivery on all in-stock items!
Reasonable Shipping for Online Purchases
Free shipping for orders over $750
$150 flat rate shipping for orders $300 – $750
$15 flat rate shipping for orders under $300